If an application appears to be working incorrectly, it’s helpful to replicate the problem using other equipment. This includes using a different browser on the same device or connecting from a different device altogether. Reports of browser and system compatibility issues are welcome.
Please report issues by email to SUB_EMAIL_ADDRESS. It’s helpful to describe the equipment being used with Wheel Analytics such as operating system and browser. Screenshots are very helpful for rendering issues. Please mention your version of Wheel Analytics software, which is printed on the welcome screen. If you are not running the latest software release, you will be asked to upgrade as the first step in any problem resolution. For efficient service please do this before emailing.
Islandix does not use a junk email filter. Each new support topic receives an email acknowledgement confirming receipt. If you don’t see an automatic reply within 90 minutes, please check your junk mail folder. Mark such messages as non-junk to prevent misfiltering in the future. Adding SUB_EMAIL_ADDRESS to your address book may help on some systems.
If you prefer or in the case of email problems, Islandix support may be contacted by direct message on Instagram, Twitter or Facebook. Response times on these channels may be less timely than email, particularly outside business hours or during special events.
Support is available in English but don’t hesitate to contact Islandix if you aren’t fluent in English — we will make it work. Communication with apps that support photo and video sharing may be preferred if language is a challenge.
Wheel Analytics is guaranteed for satisfaction and compatibility for 30 days from the date of delivery. Within this period returns are accepted for any reason. Please email SUB_EMAIL_ADDRESS to arrange a return. Upon return of goods in new condition in their original packaging, a refund will be processed for the original purchase amount less the actual cost of outbound shipping.
Islandix-manufactured equipment, including the WA-1 controller and FP-2 foot pedal, is warranted against defects in manufacturing for a period of two years from the date of purchase. Accessories bundled with Wheel Analytics such as indicators and cables are warranted free of defects for one year from purchase. At our discretion Islandix Instruments Corporation will repair or replace any components determined to be defective. Warranty terms are extended to the original purchaser and include one-way shipping by postal airmail or a freight subsidy of the same value.